We believe in effective communication and transparency.
That’s why we’re putting a lot of effort in explaining every step of every task at hand. What we do should be clear, what you get is a professional service, aimed at making sure everything works just perfect.
A strong foundation is key.
Our managed Magento service plans get access to our internal issue tracker. That's where bugs are solved, most of the communication is done and where you can track progress (both time spent on tasks but overall project/task work done).
Transparency and on demand reports (just download for the required period in the tracker) help keep things clear on both sides.
Initial backups and checks are also made now.
*does not apply for non-monthly services
We make a list of everything that needs to get done.
The tasks can have certain priorities and notes.
For monthly services, everything is noted and tracked in the issue tracker. Where you can also see everything and add/comment/attach files + get notified via e-mail.
For one-time services, the list is discussed via e-mail and you are kept in the loop with the progress there.
Being organised helps a lot.
We get to work.
You get notified on major milestones and if we need any answers from you.
For monthly managed Magento plans, you can check out progress in the issue tracker for a more in-depth view of the current stage of a certain task or project.
One-time services customers are kept up to speed via e-mail.
The work is done. Everyone tests the changes/features and if everything works as intended the adjustments are pushed to the live Magento store.
This way we avoid down-times and unwanted errors on your actual store, that your clients use.
Do note, that all our monthly plans come with a development install, cloned after your store but with dummy data (for security purposes). In this Magento installation, you/we can test everything without affecting the live store.